We cannot expect you to know everything there is to know about getting your windshield repaired or replaced; after all, that’s not what you do. However, it is what we do, and we’d be happy to help. If you have already googled “Gilbert windshield replacement services near me,” chances are you’re already overwhelmed with all the results. If that is how you found us, welcome, and we hope we can offer a little insight into choosing the best shop. In this article, we are going to reveal a few things to consider when hiring an auto glass shop in Gilbert, AZ.
When you pick up the phone to call a shop, you likely expect that the company knows what they are doing, right? After all, they wouldn’t be in business if they didn’t. Well, unfortunately, this isn’t always the case, so doing some research will be helpful. You’ll want to see how many years of experience the business has worked specifically in the auto glass space. Not just as a mechanic or auto shop repair employee. This is a specific problem, which means you need a specific installer to do the work. One that is trained and certified. Also, ask the shop how long they’ve been serving the Gilbert area and if they are licensed, insured, or offer warranties for their work.
Online and Offline Communication
Auto glass repairs need to be done quickly for the safety and security of your vehicle. This requires fast and smooth communication with your auto glass shop. Check out both the online and offline tools to communicate with the business. How fast do they respond to your inquiry? When you call, does someone pick up the phone, or does it go to voicemail? While a big box brand might have operators who help immediately, are they local, or are they being dispatched out of the next largest city? We know that can get frustrating. It’s paramount that an auto glass business has excellent communication. Not only during your service period but before and after your repair too.
A good repair shop will offer up full transparency on service details and pricing. There is nothing worse than hidden fees or learning you need additional services after agreeing to hire the company. Ask questions about your windshield or glass repair and listen carefully for what follows. Is the answer vague and basic, or is the person offering specific details about what they plan to do? If they don’t offer specific details, ask for them. You’ll know if they are legitimate or customer-centric as to how well they handle your inquiries.
Most auto glass shops will work with various partners for materials and tools. While maybe not a big deal to you, the success of your service often depends on the reputation and materials of these suppliers. Don’t hesitate to ask about where your auto glass comes from. You don’t want second-hand glass to end up in your car. Auto glass has guidelines and standards set both at the federal level and by the auto industry. As an informed consumer, you will want to ensure your auto glass comes from a reputable company with a high track record. This goes for any of the tools, diagnostic machines, or parts needed to get your repair done. For example, we have spent decades perfecting and molding our partnerships with top-notch suppliers. Not only are they reliable, but they also offer us the best prices so we can pass those savings on to you.
All in all, the best way to choose an auto glass shop in Gilbert is by taking a few extra minutes to ask questions. Most professionals will be happy to take the time to answer them or walk you through their processes. If we can help, please connect with us today.